Careers

Nana Joes Granola is a food manufacturing company based out of the Dogpatch District in San Francisco, CA. We sell our products nation wide in grocery stores, small retailers and online. All of our products are vegan, organic and certified gluten free. We are always looking for hard working folks to help grow this small business! 
Last updated June 2021: 

We are always looking for amazing individuals to join our small but growing team! 
If you are a Granola Lover with an interest in working with a small women-owned business we would love to hear from you. Please send us a resume and cover letter to orders@nanajoes.com and why you love granola! 

Accounts Manager

Responsibilities:

  • Oversee existing and future wholesale accounts 
    • Maintain customer relationships through EPIC customer service to promote long term relationships 
    • Follow up regularly to promote new sales
    • Manage shipment (UPS, Freight, USPS) and local delivery of wholesale orders
  • Manage direct to consumer (DTC) sales 
    • Work with fulfillment specialists to mail out DTC orders in a timely manner
    • manage customer emails ; complaints, changes to orders, subscriptions, amazon etc. 
  • Communicate with management staff to ensure products needs are met and inventory is in good standing for orders to be fulfilled in a timely manner

Tasks:

  • Invoicing – generate invoices for all orders (Quickbooks, Shopify, Amazon Seller Central)
  • Shipping Tags – generate all shipping labels and freight tags for outgoing product
  • Customer Account Profile – Create and maintain wholesale accounts
  • Customer Complaint Log – work with Quality Assurance Specialists to communicate any customer complaints 
  • Website Maintenance – Maintain all product pages so that current information is reflected accurately
  • Filling - Accurately file signed invoices, freight documents, wholesale documents etc. 

Qualifications 

  • 2-3 years of customer service experience
  • Strong written and verbal communication skills 
  • Strong computer skills and proficiency in Google Suite programs
  • Preferred experience with managing systems and operations 
  • Well organized and attention to micro-detail
  • Ability to perform in a demanding fast paced environment
  • Self starter and ability to multitask without close supervision

Job Type: 40hrs a week paid hourly depending on experience, in person. 

 

 

Marketing Manager

You:

  • Are a fountain of ideas
  • Are a jack of all trades: You’re a solid writer and editor, tech and data savvy and have a discerning eye for photography and design
  • Keep on top of new products, brands, marketing strategies, and ecommerce tools and trends
  • Have an entrepreneurial mindset: If you don't know something, you make it your mission to figure it out.
  • Are an ambitious, hardworking self-starter: You have clearly defined goals, develop campaigns quickly and are excited to devise and tackle a lot of different projects
  • As a small team, we’re looking for someone who really loves food, marketing, and wants to grow in this role.

Responsibilities

  • Plan and manage content calendars for all social media platforms; Instagram, Facebook, Pinterest, Tik Tok etc. 
  • Coordinate marketing campaigns across multiple platforms including web content, mass email campaigns, targeted email campaigns, social media, outside partnerships, and press
  • Further develop email subscriber list segmentation and build rich email flows
  • Maintain a cohesive message and brand identity across all social media platforms
  • Create and coordinate platform-specific and cross-platform campaigns and content calendars, promotions, and partnerships
  • Create Social ads on Google, Pinterest, Facebooks, Instagram etc. to promote sales and brand awareness
  • Maintain and create new community relationships with influencers and local businesses and retailers 

Qualifications:

  • 1-2 years of relevant work experience, preferably with a CPG or food company with an ecommerce presence
  • Experience managing social media platforms across several platforms (Instagram, Facebook, Pinterest, Tik Tok) with a cohesive message 
  • Impeccable writing skills, you can write and edit smart, on-brand copy
  • Solid email marketing skills, including segmentation and flows, preferably with Klaviyo
  • Excellent time management skills, strong organizational skills and attention to detail
  • Self-motivated and able to prioritize and manage workloads for yourself, team members, and outside hires
  • Ability to juggle multiple projects and tasks efficiently
  • Bonus - Experience with content creation on Tik Tok 

Job Type: 40hrs a week paid hourly depending on experience, in person. 

 

Quality Assurance Supervisor

Full Job Description

The QA Supervisor oversees the safe and quality food program at the San Francisco facility, conducts timely quality checks on production and products, approves incoming ingredients and outgoing finished products, tracks product complaints and resolves issues, and coordinates product recalls as needed. This position will report to the Operations Manager, and work closely with the management and production teams.The QA Specialist conducts routine internal audits and training to assure SQF code compliance including: GMP, Food Safe Plan, HACCP, Sanitation, Allergen Control..

As QA Supervisor you will:

  • Conduct a thorough QA and Food Safety review for each specification.
  • Manage vendor QA submissions for each product to ensure all necessary documentation is received.
  • Provide technical guidance to vendors to assist with correct interpretation and implementation of the minimum vendor requirements.
  • Support all projects by conducting technical reviews for vendor allergen validation studies and guidance on required allergen labeling.
  • Work collaboratively with other departments to ensure QA standards are upheld.
  • Lead the production team through quality inspections following Good Laboratory Practices (GLP): Approve incoming raw materials and products; Approve bulk products for packing; Quality-Check manufacturing conditions, product specification, packing integrity, label compliance, and finished goods
  • Develop the factory Quality Monitoring Scheme (QMS) and be responsible for laboratory and quality records in compliance with the QMS, including proper storage and retrieval.
  • Be a decision-maker in areas of Product Quality and Food Safety and continuously make  improvement in food safety and quality.
  • Champion quality and food safety initiatives to monitor and document product, facility, and worker compliance
  • Ensure all sanitation and safety guidelines are being met throughout the organization
  • Oversee environmental monitoring and microbiological testing programs
  • Assist plants in achieving compliance with the food safety program through training and auditing
  • Organize food safety training for new company procedures and reinforce the existing procedures throughout the company
  • Direct and advise customer service on complaints and technical questions
  • Oversee all plant HACCP, pre-requisite quality programs, and all quality/food safety-related programs to meet regulatory and customer requirements
  • Monitor compliance with FSMA rules and regulations
  • Manage governmental and third-party audit programs
  • Issue, review, and maintain all platform-level quality assurance documents
  • Generate reports describing quality assurance activities, trends, and expenditures as well as communicate findings and action plans to necessary/appropriate parties

 

 

Qualification:

  • Bachelor's degree in Microbiology, Food Science, or related discipline
  • Previous experience in quality assurance/food safety within a food processing environment (preferred in a $5m-$10M revenue facility)
  • Experience in GFSI standards, HACCP, GMP, FDA, and working with Federal and State inspectors
  • Experience with audits at the plant level
  • Preferable 5+ years of full time industry experience in quality control or assurance. 
  • SQF certification and audit experience is preferred. 
  • Experience in the development or implementation of food manufacturing Food Safety Programs preferable.

 Job Type: 40hrs a week paid hourly depending on experience, in person.